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preserving the intellectual property / IP at the core of a product…

January 10, 2013 6:00 am / michaele rachlin

A global leader in financial services had recently acquired a small start-up with a great idea – and all the working knowledge of its software product ‘locked’ inside the brains of a few founders.  In order to scale up and enhance the product, the knowledge and functional design of the system needed to become accessible … Read More →

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Posted in: applications, knowledge management, online & digital business, online payments & e-commerce, products, quality, team building / Tagged: agile, e-commerce, ecommerce & digital business, IT risk management, ITIL, knowledge management, outsourcing, product design, team building

a new business is built upon a data warehouse…

January 6, 2013 6:00 am / michaele rachlin

A leading, Fortune 100 public homebuilder was holding over $6 B in investments in Land & Other Assets as part of its real estate operations, with limited ability to view and manage the performance of underlying assets and joint ventures. The required information was stored in scattered places across the enterprise.  The financial data was … Read More →

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Posted in: BPI business improvement, business, data warehouse | analytics, metrics & KPI, real estate & asset management / Tagged: analytics, business intelligence, business transformation, data warehouse | analytics, KPI, metrics & KPI, product design, project management

a research product suffered from late deliveries and poor quality….

January 2, 2013 6:00 am / michaele rachlin

A flagship telecom research product suffered from late deliveries and poor quality several years after its acquisition by a premier media research firm.  Clients were losing confidence in the product and sales were dropping. The existing subject matter experts in the operations and product management groups continued to leave the company, key resources were working excessive … Read More →

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Posted in: BPI business improvement, business, knowledge management, metrics & KPI, online & digital business, operations management, quality, team building / Tagged: ecommerce & digital business, knowledge management, KPI, media research, metrics & KPI, operations management, performance improvement, quality, team building, team leadership

a rapidly-growing public company….

December 30, 2012 6:00 am / michaele rachlin

A small public company spin-off was growing very rapidly in its third year of business, with offices distributed across the US.  Its Information Technology (IT) staff was located across four offices, primarily focused on end-user and network operations support.  Major business initiatives were delayed or troubled and the IT team was not cohesive. Key business … Read More →

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Posted in: business, IT operations, mentor, PMO & project management, team building / Tagged: IT resiliency, IT risk management, ITIL, operations management, performance improvement, quality, team building, team leadership

building customer loyalty & extending the brand….

December 28, 2012 6:00 am / michaele rachlin

A large homebuilder had significant existing relationships with vendors, including telecommunications, electrical and others – while their homebuyer customers tend to make many major service provider decisions at the time of their move.  The homebuilder wanted to provide extended features and benefits to their customers, to provide added value and build loyalty. This represented a … Read More →

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Posted in: affinity & loyalty, clients & crm, data warehouse | analytics, online & digital business, online presence, PMO & project management, products, real estate & asset management / Tagged: agile, business intelligence, business transformation, clients & crm, customer, e-commerce, homebuilding, loyalty, product design, project management, team leadership

a growing business that lacked an IT infrastructure plan or roadmap…

December 20, 2012 6:00 am / michaele rachlin

A small public corporation with multiple US offices, in its fourth year post spin-off from its parent, lacked an IT infrastructure plan or roadmap.  It did not have adequate disaster recovery or business continuity plans or capabilities.  And the business was growing at about 100% each year, putting increasing strains on the file, e-mail and … Read More →

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Posted in: business continuity | disaster recovery, IT operations, ITIL, operations management, quality, security / Tagged: co-location, disaster recovery planning, FMEA, IT architecture, IT resiliency, IT risk management, VOIP

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