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Tag Archives: It Resiliency

a start-up with a great idea…

February 1, 2014 6:00 am / michaele rachlin

A start-up online payments business with a very profitable concept and working prototype software had recently partnered in a joint venture with a very large US payment processor. The start-up team needed to quickly enhance and extend the software to meet client needs, but there were no priority management or design processes in place to … Read More →

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Posted in: applications, BPI business improvement, online & digital business, online payments & e-commerce, PMO & project management, products, quality, team building / Tagged: business transformation, IT resiliency, mentor, outsourcing, product design, project management, quality, team leadership, vendor management

a rapidly-growing public company….

December 30, 2012 6:00 am / michaele rachlin

A small public company spin-off was growing very rapidly in its third year of business, with offices distributed across the US.  Its Information Technology (IT) staff was located across four offices, primarily focused on end-user and network operations support.  Major business initiatives were delayed or troubled and the IT team was not cohesive. Key business … Read More →

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Posted in: business, IT operations, mentor, PMO & project management, team building / Tagged: IT resiliency, IT risk management, ITIL, operations management, performance improvement, quality, team building, team leadership

a growing business that lacked an IT infrastructure plan or roadmap…

December 20, 2012 6:00 am / michaele rachlin

A small public corporation with multiple US offices, in its fourth year post spin-off from its parent, lacked an IT infrastructure plan or roadmap.  It did not have adequate disaster recovery or business continuity plans or capabilities.  And the business was growing at about 100% each year, putting increasing strains on the file, e-mail and … Read More →

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Posted in: business continuity | disaster recovery, IT operations, ITIL, operations management, quality, security / Tagged: co-location, disaster recovery planning, FMEA, IT architecture, IT resiliency, IT risk management, VOIP

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