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Tag Archives: Itil

preserving the intellectual property / IP at the core of a product…

January 10, 2013 6:00 am / michaele rachlin

A global leader in financial services had recently acquired a small start-up with a great idea – and all the working knowledge of its software product ‘locked’ inside the brains of a few founders.  In order to scale up and enhance the product, the knowledge and functional design of the system needed to become accessible … Read More →

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Posted in: applications, knowledge management, online & digital business, online payments & e-commerce, products, quality, team building / Tagged: agile, e-commerce, ecommerce & digital business, IT risk management, ITIL, knowledge management, outsourcing, product design, team building

a rapidly-growing public company….

December 30, 2012 6:00 am / michaele rachlin

A small public company spin-off was growing very rapidly in its third year of business, with offices distributed across the US.  Its Information Technology (IT) staff was located across four offices, primarily focused on end-user and network operations support.  Major business initiatives were delayed or troubled and the IT team was not cohesive. Key business … Read More →

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Posted in: business, IT operations, mentor, PMO & project management, team building / Tagged: IT resiliency, IT risk management, ITIL, operations management, performance improvement, quality, team building, team leadership

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