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Tag Archives: Kpi

building an effective global team….

February 12, 2013 6:00 am / michaele rachlin

Building an effective global team is challenging under most circumstances.  When the team is formed after outsourcing and US layoffs, it can become even more challenging for the remaining (US) team members to work well with the new (offshore) members. A major global media research organization had recently outsourced about 30% of the work processes … Read More →

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Posted in: knowledge management, mentor, metrics & KPI, online & digital business, operations management, PMO & project management, quality, team building / Tagged: knowledge management, KPI, operations management, outsourcing, quality, team building, team leadership, vendor management

a new business is built upon a data warehouse…

January 6, 2013 6:00 am / michaele rachlin

A leading, Fortune 100 public homebuilder was holding over $6 B in investments in Land & Other Assets as part of its real estate operations, with limited ability to view and manage the performance of underlying assets and joint ventures. The required information was stored in scattered places across the enterprise.  The financial data was … Read More →

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Posted in: BPI business improvement, business, data warehouse | analytics, metrics & KPI, real estate & asset management / Tagged: analytics, business intelligence, business transformation, data warehouse | analytics, KPI, metrics & KPI, product design, project management

a research product suffered from late deliveries and poor quality….

January 2, 2013 6:00 am / michaele rachlin

A flagship telecom research product suffered from late deliveries and poor quality several years after its acquisition by a premier media research firm.  Clients were losing confidence in the product and sales were dropping. The existing subject matter experts in the operations and product management groups continued to leave the company, key resources were working excessive … Read More →

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Posted in: BPI business improvement, business, knowledge management, metrics & KPI, online & digital business, operations management, quality, team building / Tagged: ecommerce & digital business, knowledge management, KPI, media research, metrics & KPI, operations management, performance improvement, quality, team building, team leadership

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