Building an effective global team is challenging under most circumstances. When the team is formed after outsourcing and US layoffs, it can become even more challenging for the remaining (US) team members to work well with the new (offshore) members. A major global media research organization had recently outsourced about 30% of the work processes … Read More →
Tag Archives: Kpi
a new business is built upon a data warehouse…
A leading, Fortune 100 public homebuilder was holding over $6 B in investments in Land & Other Assets as part of its real estate operations, with limited ability to view and manage the performance of underlying assets and joint ventures. The required information was stored in scattered places across the enterprise. The financial data was … Read More →
a research product suffered from late deliveries and poor quality….
A flagship telecom research product suffered from late deliveries and poor quality several years after its acquisition by a premier media research firm. Clients were losing confidence in the product and sales were dropping. The existing subject matter experts in the operations and product management groups continued to leave the company, key resources were working excessive … Read More →