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Tag Archives: Performance Improvement

a start-up needed a sales process and crm solution…

February 14, 2013 6:00 am / michaele rachlin

A start-up with deep industry knowledge and a talented young business development leader needed to build a pipeline and client base for its commercial real estate financial services business.  The team wanted to create a repeatable and scaleable sales process and rapidly grow the development team and pipeline. The work needed to be accomplished very … Read More →

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Posted in: BPI business improvement, business, clients & crm, knowledge management, mentor, operations management, real estate & asset management, team building / Tagged: business transformation, clients & crm, customer, operations management, performance improvement

a research product suffered from late deliveries and poor quality….

January 2, 2013 6:00 am / michaele rachlin

A flagship telecom research product suffered from late deliveries and poor quality several years after its acquisition by a premier media research firm.  Clients were losing confidence in the product and sales were dropping. The existing subject matter experts in the operations and product management groups continued to leave the company, key resources were working excessive … Read More →

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Posted in: BPI business improvement, business, knowledge management, metrics & KPI, online & digital business, operations management, quality, team building / Tagged: ecommerce & digital business, knowledge management, KPI, media research, metrics & KPI, operations management, performance improvement, quality, team building, team leadership

a rapidly-growing public company….

December 30, 2012 6:00 am / michaele rachlin

A small public company spin-off was growing very rapidly in its third year of business, with offices distributed across the US.  Its Information Technology (IT) staff was located across four offices, primarily focused on end-user and network operations support.  Major business initiatives were delayed or troubled and the IT team was not cohesive. Key business … Read More →

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Posted in: business, IT operations, mentor, PMO & project management, team building / Tagged: IT resiliency, IT risk management, ITIL, operations management, performance improvement, quality, team building, team leadership

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