Building an effective global team is challenging under most circumstances. When the team is formed after outsourcing and US layoffs, it can become even more challenging for the remaining (US) team members to work well with the new (offshore) members. A major global media research organization had recently outsourced about 30% of the work processes … Read More →
A global leader in financial services had recently acquired a small start-up with a great idea – and all the working knowledge of its software product ‘locked’ inside the brains of a few founders. In order to scale up and enhance the product, the knowledge and functional design of the system needed to become accessible … Read More →
A flagship telecom research product suffered from late deliveries and poor quality several years after its acquisition by a premier media research firm. Clients were losing confidence in the product and sales were dropping. The existing subject matter experts in the operations and product management groups continued to leave the company, key resources were working excessive … Read More →
A small public company spin-off was growing very rapidly in its third year of business, with offices distributed across the US. Its Information Technology (IT) staff was located across four offices, primarily focused on end-user and network operations support. Major business initiatives were delayed or troubled and the IT team was not cohesive. Key business … Read More →
