A start-up with deep industry knowledge and a talented young business development leader needed to build a pipeline and client base for its commercial real estate financial services business. The team wanted to create a repeatable and scaleable sales process and rapidly grow the development team and pipeline. The work needed to be accomplished very … Read More →
Category Archives: Operations Management
building an effective global team….
Building an effective global team is challenging under most circumstances. When the team is formed after outsourcing and US layoffs, it can become even more challenging for the remaining (US) team members to work well with the new (offshore) members. A major global media research organization had recently outsourced about 30% of the work processes … Read More →
a research product suffered from late deliveries and poor quality….
A flagship telecom research product suffered from late deliveries and poor quality several years after its acquisition by a premier media research firm. Clients were losing confidence in the product and sales were dropping. The existing subject matter experts in the operations and product management groups continued to leave the company, key resources were working excessive … Read More →
a growing business that lacked an IT infrastructure plan or roadmap…
A small public corporation with multiple US offices, in its fourth year post spin-off from its parent, lacked an IT infrastructure plan or roadmap. It did not have adequate disaster recovery or business continuity plans or capabilities. And the business was growing at about 100% each year, putting increasing strains on the file, e-mail and … Read More →